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Entries in Crowdsourcing (4)

Friday
06Nov2009

EVERYTHING you Love is Dead

Image Credit

Taking a note from Seth Godin, I’m going to admit, my title is bogus and a small shot at the all too common blog posts declaring “X” dead. The things above aren’t dead, their status quo is dead. People crave seeing that which is unique. They need to hear stories. They want help discovering what’s new. They can’t help share their life through melody. They seek to be part of a community. This hasn’t changed. The means in which those needs are satisfied has.

The following is a short but hopefully positive and helpful list of examples of how "dying" industries (and more importantly, the people who work in them) shouldn't be so worried. (Side note, feel free to listen to MCR: Dead while reading this post)

"Creative is Dead: You can crowdsource all your design needs."

Sites like Haystack and Crowdspring are driving prices down for graphic design work, yes. Will this change, no. Is there a huge demand for talented designers to carry brands and organization's aesthetics from start to finish? A resounding YES. Do you think projects like THIS or THIS were crowdsourced? Don't get me wrong, I have nothing against crowdsourcing creative but it has its place. You didn't get into graphic design so you could spend your days designing logos. You want to be building something of magnitude. And social media isn't killing the need for design, it's only making it stronger

"Journalism is Dead: Who needs reporters when everyone is a reporter?"

OK yes, those 15x22 drab looking sheets we call a newspaper are going away, and the profit model for selling those things is gone. But what industry has been able to sell a single product for hundreds of years without having to move on to a different focus? If Listerine, Kodak, or Ford sold the same product that long they would be a blip in history. The definition of journalism is "the collection and editing of news for presentation through the media." Let' dig deeper into that definition. How do you define "news" and "media?" In my mind, news equals stories, and media equals any entity in the world that can distribute data, words, or art.

Even if the bloated current state of journalism is changing, the people who are passionate story tellers are still going to be in demand. The reason that everyone can get their news through RSS and Twitter right now is because someone is scooping the story first. if that goes away, so does the "easy access" to news. There's going to be a smaller population of incredible journalists supplying us with breaking stories. There's also going to be a need for the rest of journalists to tell the stories that aren't being told. Reporters have become obsessed with getting the latest headlines around murders and balloon boys. There are a lot more interesting stories out there that need the public eye and instead of being first, journalism is shifting to being unique.

Twitter handles are getting book deals. News outlets are selling iPhone applications. People still spend money for quality journalism. The fat is getting cut, but the industry is far from dead. 

"PR is Dead: There's no one left to Pitch."

The biggest misconception about public relations is that if mass media dies (newspapers specifically) so does PR. That couldn't be farther from the truth. PR has always been about getting someone else to tell your story. That second degree of separation of PR Agency > Media > Consumer is now being replaced by direct conversations with the consumer. The PR professional has a great deal of work to do to revitalize the industry, but they are in a prime position to take the role of shepherds of brands in the social space. Start reading the likes of Tac Anderson, Brian Solis, and Daniel Honigman. PR isn't dead, it's growing into a front runner as the kind of agency leading the next phase of communication between brand and consumer. 

Music is Dead: You can’t be a musician; people just pirate your music for free"

As my friend Brian Mazzaferri from I Fight Dragons says, "It's a great time to MAKE A LIVING as a musician." Perhaps the days of the mogul musician and the overpaid record producer are over, but I have no doubt in my mind that MORE people can be a musician today than they could 10 years ago. Let's call it a redistribution of music wealth. Every musician now has a direct line from their mouth to your eardrums. They don't have to fight to get signed by a record or get radio plays. And who cares if people are downloading their music for free? Don't be fooled into thinking you're hurting the actual musicians. The major source of revenue for musicians are LIVE shows and merchandise and you can't download that

U2 and Foo Fighters streamed their concerts for free. Radiohead and NIN gave away their albums. These are bands that are established and have "the most to lose" from their industry being flipped on their head, but they are taking these actions because they know it will build their fans base, and thus the size of their live audience.

"Local is Dead: It’s cheaper to shop at big box stores that have everything in one place."

Have you noticed that the largest stores you shop in do everything they can to feel more local? They create custom subsections of their stores and host events for their neighborhood. They do this because people want it. Sure we're in a recession and people want to find the best price, but all is not lost.

The entire city of Austin Texas is living proof that Local is very much alive. The organic food movement is driving up the number of farmer's markets across the country. And when it comes to fashion, local stores define the best you can get. The digital age continues to push us into being as unique as possible. Local is epitome of unique. 

"Media Buying is Dead: No one clicks on ads anymore."

Banner ads continue to have lower click through rates and new reports show that less than 20% of users are even doing the clicking. But is that from ineffectiveness, or a lack of evolution? Look at some of the latest trends in banner advertising for luxury auto or consumer electronics. There are claims that media buying can't drive sales anymore. It can, but planners need to be swayed by relevance and creativity, not by which vendor takes them out for steak.

Social media is the rising star gaining attention and ad budgets, but it needs support with media buys. There are creative ways to boost a brand's efforts in social media and the planners who discover this sooner are going to be in high demand among media agencies.

"Art is Dead: No one appreciates art, and no one will pay for it."

It may have taken him a decade to achieve the fusion of art and entrprenuership but Hugh McLeod is living proof that art is very much alive. His cartoons led to a book, and a full digital art store, which based on his tweets, is moving lots of product. 

I've given up a top spot on my blog (see widget the right) to showcase Hugh's art so he can gain awareness and sell more work. Art is dead? Far from it.

"Blogging is Dead: Posterous and Twitter have a better ROI than a Blog."

There’s something to be said for owning your own territory. Twitter and Posterous are wonderful tools, but as Morpheus said in the Matrix, "they are still based in a world that is built on rules." A blog is yours and you can do anything you want with it. In social media you can get away with just having a presence on a few key tools, but in reality, you're not going to have the respect of your community. It's just too easy to game the system and without a blog, you've haven't proven you've earned it. Moving away from blogging is a recent trend, but it's being sold in by people who have spent years doing it. They earned their stripes already, but most of us haven't. Blog away.

Be a Phoenix. 

In case you haven't picked up on my tone, despite the skull image and the title, this is a positive post. I'm not one to write about motivational crap on this blog...that's not my thing. But I grew sick of reading posts declaring the death of industries and not lending any kind of advice on how to either redirect or transform all the great talent out there that people could apply to changing business models. You know how to do something(s) very well. Don't be discouraged by the naysayers out there, because even if the most common way your talent was needed is going way, there WILL be a need for it somewhere.

 

Monday
02Nov2009

My Beancast Debut. Episode 77: It's A Conspiracy

I've mentioned this a few times on this blog already but "The Beancast" is the reason I started listening to podcasts. This particular show, hosted by Bob Knorpp covers the world of marketing and media and I was incredibly lucky to be a guest on yesterday's show. 

Below is a repost from beancast.us that provides links and show notes to episode 77.

Enjoy!

I'm running out of superlatives for my shows. Each one is like a little island of sanity for me these days. So if I go with that metaphor, this island was like the one from Lost — full of intrigue and suspense.

Okay, maybe more like Gilligan's Island. But the whole lost on a desert island thing still applies.

And as usual, we went to places we never intended with some awesome insights. But one thing I swear I've finally learned: Never throw the first question up without directing it to somebody. You'd think after all the times I've done that and have been met by silence, I would realize that it just doesn't work.

And speaking of Twitter...okay, I didn't speak of Twitter. But if I had, I would ask you to add me to your Twitter profile. I'm TheBeanCast. As always, thanks for listening and please add a positive review to iTunes if you like the show.


Guests:

C.C. Chapman, Principal, Campfire (Also read C.C.'s blog, Digital Dads, listen to his podcast Managing the Gray and get all the latest from everywhere else at CC-Chapman.com)

Bill Green, Publisher, Make the Logo Bigger (Also check out AdVerve, Bill's podcast with Angela Natividad.)

Len Kendall, Digital Account Supervisor, Golin Harris (He also blogs at Constructive Grumpiness and is the founder of the3six5 project.)

Åsk Wäppling, CEO, Adland.tv


Topics:

Pissed At Procurement


Multi-Level Crowdsourcing

Royal Post in Peril

Pressless PR

Microsoft "Shocked"

Stories To Watch
  • The End of Cliff Freeman
  • The Twitter/Google/Yahoo!/Bing Search Deal
  • International Domain Names on the Horizon
  • Twitter Lists

Credits
Opening Theme, Joe Sibol (pick up his latest album on iTunes)
Closing Theme, CJACKS
(Find more music from both artists at podsafeaudio.com.)

Bandwidth provided by Recursive Squirrel Interactive.
Email services provided by Email Transmit, a product of Mass Transmit
Special thanks to 93 Octane for their help with our identity work. They make some mighty fine beans!

DOWNLOAD THE SHOW NOW
SUBSCRIBE FOR AUTO DOWNLOADING WITH iTUNES

Thursday
21May2009

Double-Crowdsourcing

I'm currently conducting an experiment in double-crowdsourcing. It's a combination of enhancing my art capabilities and reducing my production costs. A few months back I sketched out an image that basically was a play on the idea of a piggy bank. Instead of the image we're used to, the pig was the one investing coins into a human bank.

At this point, I don't have the artistic capabilities to make my image pretty enough for a T-Shirt so I decided to leverage the talent at Crowdspring.com to enhance my concept into a workable visual. This investment was made assuming that I would be able to then go and sell that final product to T-Shirt distributor.

My first attempt was through Threadless.com (the famous Chicago-based T-Shirt shop that is now experimenting with Twitter slogans on shirts). Threadless was offering $2500, for every shirt that was selected to go to print. Alas, that didn't work out for me. Partly (in my opinion) because the level of submissions are much higher on that site.

The second attempt, currently in motion, is with a small store called Cameesa. Cameesa's model is a bit different from Threadless in the sense that it prints shirts when enough "investors" decide they want to buy a specific shirt. The owner of the design gets a smaller flat fee plus future profits on shirts sold. Currently I'm at $40 out of the $500 minimum investment needed.

My hope is that this experiment proves successful. Not just because I want to recoup the cost of my design, but mainly because I'm striving to show that crowdsourced business models aren't just "taking business away from traditional models" but they are creating new business opportunities for private individuals.

Saturday
01Nov2008

Where to Drink the "Haterade"

There is certainly no shortage of venues on the web for consumers to complain or offer suggestions to the brands and the products/services they represent. The evolution of this behavior started with users complaining on simple message boards, in chat rooms, and various other archaic word of mouth formats that lived prior to the explosion of "social media." Soon enough, certain brands became so notorious for poor customer service that actual sites dedicated to bashing that brand started popping up (some excellent examples can be found in Joseph Jaffe's Join the Conversation). Specific sites being built contributed to the aggregator sites which gave consumers the power to sound off on essentially any known brand. Although entities such as Consumer Reports existed before, the consumers voice is now much more powerful collectively than that of an editorial staff.

Now we have come to a point where brands are finally acknowledging this mass of thought and feedback. They are building their own destinations that in many ways mirror the original complaint sites such as Dell Hell and instead position them as places for "ideation" and "improvement." There goal is to bring the conversation, as much as possible, out of the 3rd party sites and into a playground where they can watch and have the most prominent voice.

The above is only a small sampling of places to either voice their complaint or offer their advice. It is to iilustrate the various overlapping funnels that the consumer and brands can now engage in. These are very specific and do not include the thousands of other venues where ones opinions can be heard (Yahoo Answers, Twitter, Personal Blogs, Facebook, etc.)

Via Six Pixels of Separation, interestingly only a small percentage of consumers are actually complaining online.

According to a study conducted by Harris Interactive for Tealeaf Technology  ...it turns out that people complain a lot more in person (74%) or while on the phone with family and friends (50%) compared to leaving a rating or review on a Website (16%), an online message board (8%) or a Blog or online social network (7% - which also happens to be the lowest ranked).

Although the above statistic doesn't indicate the majority of consumers are drinking the "Haterade" online, it shouldn't be overlooked by brands. That 7% of individuals are creating complaints that do not go into a dusty wooden box on the desk of a CEO, they are complaints that are public and essentially everlasting. They have the potential to populate a brands search results, and spur further negative discussion.

The forward thinking brands that are building their own communities will neve be able to ensure ALL conversation about their product/services are under their own roof, but there are steps they can take to move it as close as possible to that direction:

1) Don't ignore any funnel of the consumer feedback environment. Have profiles on the GetSatisfactions of the World and monitor what people are saying and how they are sayining. Learn how your own consumer platform can give users the same chance to express themselves and how yours can be easier and more interactive.

2) Respond. Simple enough. But rarely done. In your responses, drive people back to your own community to get further assistance.

3) Make sure your community manager is scanning the web (hopefully using social monitoring tools) to find the niche sites and microblogs to find specific topics of discussion. Are there alerts or newsletters that can be catered to the entire customer base and one that drives to the brand based feedback venue?

4) Talk directly to the "loud mouths." If there is a person who is quite vocal in a negative fashion towards your brand, don't just try to fix the problem or silence them, offer them a job. Make them a community director on your own site. You would be surprised at people's willingness to get on top of a bigger soap box if they have a chance.

5) Optimize your SEO by being ACTIVE. There are hundreds, maybe thousands of posts about your brand every day. The combination of encouraging activity on your own site, as well as pushing out useful content will help bring a brand's voice higher on Google's result page than lets say...this.

Consumer Feedback Links:

Web Gripe Sites

Fortune 500 Brands that are Blogging

Massive Compilation of Brand Social Engagements